Clinical Programs Lead - Patient-Focused Life Sciences

Valeris; North Carolina; Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits (health)

401(k) match

PTO & Sick Leave

HSA & FSA options

Telehealth

Life/AD&D coverage

Long-term disability option

Career growth

Diversity & inclusion

Descripción de la vacante

Valeris in Morrisville, NC seeks a Clinical Program Manager to serve as primary client contact for pharmaceutical programs, overseeing day-to-day activities and supervising staff. The role reports to the Director of Clinical Services within Valeris' HUB Services organization, with dotted line to the Program Director.

Responsibilities include stakeholder mobilization, budget-aligned program management, client relationship leadership, staff supervision, and cross-functional collaboration to

Formación

• BSN degree and active nursing license in multi-state/compact.
• 4–6 years of experience in reimbursement, pharmaceutical marketing or patient services.
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role.
• Experience reporting on HUB metrics and communicating trends to clients.
• Demonstrated successful leadership experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong technical aptitude and experience working in various CRM software platforms.

Responsabilidades

• Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes.
• Manage program(s) per the scope of work, program and SOPs within the contracted budget.
• Manage the client relationship, gaining trust and building rapport.
• Manage day-to-day activity of program operations, including supervision of staff.
• Strong ability to prioritize and manage personal schedule as well as the schedules of others.
• Work cross-functionally with internal stakeholders for program operational responsibilities.
• Directly or through supervisors, drive assigned performance responsibilities of team and team members.
• Contribute to the analysis and writing of client reports and other deliverables.
• Monitor and report on program statistics and metrics used to measure performance.
• Presentation of program data, information and insight to internal and external customers on a regular basis.
• Escalate issues that jeopardize delivery to contracted standards.
• Participate in initiatives to improve process and performance.
• Travel on a limited basis as required.
• Participate in interviewing prospective employees, evaluating current employees, and training employees.
• Provide feedback based on performance reviews and QA results.
• Adhere to training deadlines for corporate policies and procedures.

Conocimientos

Leadership

Reimbursement

Team management

Client relationship

Communication

CRM experience

Microsoft Office

Educación

BSN degree

Active nursing license

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Valeris in Morrisville, NC seeks a Clinical Program Manager to serve as primary client contact for pharmaceutical programs, overseeing day-to-day activities and supervising staff. The role reports to the Director of Clinical Services within Valeris' HUB Services organization, with dotted line to the Program Director.

Responsibilities include stakeholder mobilization, budget-aligned program management, client relationship leadership, staff supervision, and cross-functional collaboration to