Director, Client Services — Life Sciences Programs Lead

Valeris; North Carolina; Presencial; USD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off

401(k) match

Holiday benefits

Career growth

Descripción de la vacante

Valeris provides comprehensive life sciences commercialization solutions and is headquartered in Morrisville, NC. The Director of Client Services will lead a team of program managers, drive the account strategy for assigned pharmaceutical manufacturer customers, and serve as the first escalation point for customer and internal issues.

The role emphasizes coaching, operational oversight of programs, revenue retention, and collaboration with sales to identify upsell opportunities while ensuring

Formación

• Bachelor’s degree or higher required.
• 7+ years of related professional experience, including leadership of individual contributors.
• Advanced skills in Microsoft Office and Visio.
• Financial management skills including invoicing, accounts receivable, budgeting.
• Strong data analysis and analytical background.
• Proven leadership, personnel management, and growth potential.
• Program management experience.
• Highly organized and detail-oriented.
• Able to multitask and prioritize client issues.
• Excellent verbal and written communication and interpersonal skills.
• Strong business acumen.
• Internal candidates with Program Management skills encouraged.

Responsabilidades

• Lead, develop, and train a team of program managers to deliver exceptional service.
• Drive account strategy and act as escalation point for customers.
• Review scoping requests, pricing, and SOWs for accuracy.
• Manage budgets, scope, and amendments; control spend.
• Collaborate with sales to expand business and upsell.
• Ensure high customer retention and prevent revenue loss.
• Mentor Program Managers and build best practices.
• Maintain strong cross-department relationships.
• Ensure training deadlines and SOP compliance.
• Handle miscellaneous projects as assigned.

Conocimientos

Leadership

Program management

Communication

Data analysis

Financial management

MS Office & Visio

Detail oriented

Multitasking

Business acumen

Interpersonal skills

IC leadership

Educación

Bachelor’s degree

Bachelor’s degree or higher

Herramientas

Microsoft Office

Visio

Descripción del empleo

Valeris provides comprehensive life sciences commercialization solutions and is headquartered in Morrisville, NC. The Director of Client Services will lead a team of program managers, drive the account strategy for assigned pharmaceutical manufacturer customers, and serve as the first escalation point for customer and internal issues.

The role emphasizes coaching, operational oversight of programs, revenue retention, and collaboration with sales to identify upsell opportunities while ensuring