Clinical Practice Admin & Scheduling Specialist

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking an administrative professional to support clinical services with clerical duties, including scheduling, check-in, and check-out tasks. The role involves greeting patients, answering calls, and handling billing forms as part of routine office operations.

The position emphasizes accurate record-keeping, use of scheduling and billing systems, and occasional more complex scheduling tasks.

Qualifications

• Experience in clerical or administrative support in clinical settings.
• Ability to schedule appointments and manage front-desk tasks.
• Comfort using patient billing forms and medical records systems.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records.
• Call for patient medical records and lab results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, provider questions, prescription refills, test results.
• Acts as Super User for scheduling, registration, and billing systems.
• Provide assistance and training to others.
• May perform more complex scheduling.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Tools

Scheduling systems

Billing systems

Electronic Medical Records

Job description

Massachusetts Eye and Ear Infirmary is seeking an administrative professional to support clinical services with clerical duties, including scheduling, check-in, and check-out tasks. The role involves greeting patients, answering calls, and handling billing forms as part of routine office operations.

The position emphasizes accurate record-keeping, use of scheduling and billing systems, and occasional more complex scheduling tasks.