Clinical Optometric Assistant: Patient Care & Remote Exams

Visionworks; Plymouth (MA); On-site; USD 24,000 - 37,000; Part time

Job summary

Visionworks in Massachusetts seeks a Clinical Specialist/Optometric Assistant to prepare patients for onsite and remote examinations, perform pre-exam diagnostics, and explain each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial steps of the patient journey.

The position is part-time with competitive hourly pay. A one-year related experience, optical/healthcare background, and strong customer service are preferred.

Qualifications

• One year of related experience.
• Optical or healthcare background preferred.
• Medical office/business professionalism required.

Responsibilities

• Complete patient registration and submit pertinent information into EMR.
• Assist onsite doctor with patient care and eye examinations; explain preliminary tests and document results in EMR.
• For remote appointments, assist patients through the remote eye exam, including pre-testing, testing, and video conferencing.
• Transition patients to a retail associate after exams and convey doctor recommendations.
• Preauthorize insurance in accordance with SOP; understand MVC plans and articulate benefits to patients.
• Schedule appointments and manage exam books; contact no-shows and cancellations; maintain patient flow.

Skills

Customer service

Communication

HIPAA awareness

Medical terminology

Education

HS diploma/GED

Tools

EMR systems

Job description

Visionworks in Massachusetts seeks a Clinical Specialist/Optometric Assistant to prepare patients for onsite and remote examinations, perform pre-exam diagnostics, and explain each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial steps of the patient journey.

The position is part-time with competitive hourly pay. A one-year related experience, optical/healthcare background, and strong customer service are preferred.