Clinical Ops Associate - Onboard & Scale Virtual Care

Handspring; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous PTO

Job summary

Handspring is a virtual mental health clinic for children, teens, and young adults, dedicated to rebuilding the mental healthcare system so access is universal. This role owns provider onboarding end-to-end, ensuring new providers deliver care from day one.

You will lead training on EHR, scheduling, and the provider portal while collaborating across teams to improve and scale onboarding processes for faster, smoother provider activation.

Qualifications

• 3+ years clinical operations experience, ideally at early-stage digital health.
• Strong communication, organization, and process ownership.
• Comfortable with EHRs, CRMs, Slack, Notion, Google Workspace.
• Comprehensive health benefits and generous PTO.

Responsibilities

• Own provider onboarding end-to-end, ensuring new providers deliver care from day one.
• Lead training on EHR, scheduling, and provider portal.
• Improve and scale onboarding processes cross-functionally.

Skills

Onboarding

Communication

Organization

Process ownership

Tools

EHRs

CRMs

Slack

Notion

Google Workspace

Job description

Handspring is a virtual mental health clinic for children, teens, and young adults, dedicated to rebuilding the mental healthcare system so access is universal. This role owns provider onboarding end-to-end, ensuring new providers deliver care from day one.

You will lead training on EHR, scheduling, and the provider portal while collaborating across teams to improve and scale onboarding processes for faster, smoother provider activation.