Clinical Operations Supervisor — Patient Care & Compliance

University of Miami; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Miami's Department of Medicine, Division of Medical Oncology, seeks a Full-Time Supervisor, Clinical Business Operations on the UHealth Campus to lead daily clinical operations and ensure patient-centered service.

The role coordinates a clinical team, mentors staff, and analyzes productivity and reimbursement data while collaborating with credentialing, enrollment, and onboarding teams to maintain smooth operations.

Qualifications

• High school diploma or equivalent.
• Minimum 4 years of relevant experience.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals aligned with the strategic plan.
• Ability to plan, delegate and supervise the work of others.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to work independently and/or in a collaborative environment.
• Any appropriate combination of education, experience and/or certifications may be considered.

Responsibilities

• Supervises the prompt resolution of problems that arise in daily clinical operations.
• Collaborates with other service areas to provide a consistent standard of service.
• Monitors adherence to policies and ensures efficient, patient-centered procedures.
• Designs and generates clinical reports (e.g., Press Ganey, NICE, Open encounters).
• Acts as a coach and mentor for lower-level staff.
• Prepares clinical productivity reports with data such as RVUs, utilization rate, and new patient access.
• Coordinates day-to-day operations of a clinical team with faculty, staff physicians, and advanced nurse practitioners.
• Communicates effectively with physicians, managers, peers, trainees, and staff.
• Collaborates on credentialing, enrollment, onboarding and offboarding of clinical faculty and staff.
• Develops understanding of clinical reimbursement and managed care issues.
• Improves access to care for high-demand SDGs (sarcoma, GI, breast).
• Initiates performance management processes to address ongoing performance issues.

Skills

Team management

Coaching

Communication

Problem solving

Education

High school diploma or equivalent

Job description

The University of Miami's Department of Medicine, Division of Medical Oncology, seeks a Full-Time Supervisor, Clinical Business Operations on the UHealth Campus to lead daily clinical operations and ensure patient-centered service.

The role coordinates a clinical team, mentors staff, and analyzes productivity and reimbursement data while collaborating with credentialing, enrollment, and onboarding teams to maintain smooth operations.