Cellular Therapy Clinical Ops Specialist

University of Miami; Miami (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami/UHealth Department of Medicine seeks a Full-Time Clinical Business Operations Representative 2 to support on the UHealth Campus. The role focuses on resolving pre and post care issues, handling patient data, and delivering courteous, efficient service.

Responsibilities include managing demographics and insurance details, reviewing records for completeness, answering calls, greeting visitors, and ensuring compliance with policies while maintaining confidentiality.

Qualifications

• Skill in accurate data entry with minimal errors.
• Ability to communicate effectively in written and spoken form.
• Willingness to work evenings, nights, and weekends as required.
• Ability to collect, organize, and analyze data for operational needs.
• Ability to work independently or in a team and maintain confidentiality.

Responsibilities

• Facilitate prompt resolution of problems related to pre and post care in daily operations.
• Manage patient demographics, insurance, and referral information.
• Review clinical records for completeness, including authorizations and signatures.
• Answer multi-line phone lines, triage calls, and document messages in software.
• Greet visitors, direct inquiries, and support smooth clinic workflow.
• Provide coverage for coworkers when needed and promote effective communication with staff.
• Maintain confidentiality and adhere to university policies.

Skills

Data entry

Effective communication

Evenings nights weekends

Data collection & analysis

Independent & collaborative

Customer service

Confidentiality

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth Department of Medicine seeks a Full-Time Clinical Business Operations Representative 2 to support on the UHealth Campus. The role focuses on resolving pre and post care issues, handling patient data, and delivering courteous, efficient service.

Responsibilities include managing demographics and insurance details, reviewing records for completeness, answering calls, greeting visitors, and ensuring compliance with policies while maintaining confidentiality.