Clinical Operations Lead – Pre/Post Care

University of Miami; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

The University of Miami/UHealth Miami Transplant Institute invites applications for a Full Time Clinical Business Operations Specialist in Boca Raton. The role leads Clinical Business Operations Representatives and resolves complex pre- and post-care issues in daily clinic operations.

Responsibilities include managing patient information, guiding staff, scheduling procedures, coordinating with transplant teams, and maintaining patient confidentiality while upholding service standards.

Qualifications

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Job description

The University of Miami/UHealth Miami Transplant Institute invites applications for a Full Time Clinical Business Operations Specialist in Boca Raton. The role leads Clinical Business Operations Representatives and resolves complex pre- and post-care issues in daily clinic operations.

Responsibilities include managing patient information, guiding staff, scheduling procedures, coordinating with transplant teams, and maintaining patient confidentiality while upholding service standards.