Senior Clinical Admin Lead - Operations & Scheduling

Tufts Medicine; Medford (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Tufts Medicine is seeking a Lead, Clinical Administrative Coordinator for our Rehab Services team in Medford, MA. This full-time role supports the practice manager, leads administrative staff, and helps optimize operations to improve patient experience.

Key duties include coordinating referrals, staffing, training, and template changes to boost productivity. The role emphasizes compliance, deposits, inventory, and team meetings to ensure smooth daily workflow.

Qualifications

• Associate’s degree with 3+ years customer support experience, or a high school diploma with 5+ years in customer support.
• 2nd item not used in HTML
• Prefer experience in healthcare settings.

Responsibilities

• Manages the referral process to coordinate care.
• Assists in coverage planning and staffing.
• Coordinates training, set-up of new staff, and informs Practice Manager about equipment needs.
• Leads template creation and productivity improvements.
• Participates in performance improvement projects.
• Ensures regulatory compliance and monitors area for improvements.
• Manages copay logs and daily deposits.
• Manages inventory and orders supplies as needed.
• Holds coordinator meetings to assign tasks.

Skills

Healthcare process knowledge

Multi-tasking

Computer literacy

Excellent communication

Interpersonal skills

Organizational skills

Confidential information handling

Learning hospital systems

Independent work

Education

Associate’s degree

High school diploma + 5 years healthcare support

Tools

Microsoft Office

Scheduling applications

Job description

Tufts Medicine is seeking a Lead, Clinical Administrative Coordinator for our Rehab Services team in Medford, MA. This full-time role supports the practice manager, leads administrative staff, and helps optimize operations to improve patient experience.

Key duties include coordinating referrals, staffing, training, and template changes to boost productivity. The role emphasizes compliance, deposits, inventory, and team meetings to ensure smooth daily workflow.