Ophthalmology Practice Lead - Operations & Staff

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 61,000 - 76,000; Full time

Job summary

Tufts Medicine seeks a Clinical Administration Manager to oversee daily administrative and operational functions of a clinical practice, support the Faculty Practice Administrator, supervise front-line staff, and maintain high standards of patient care and satisfaction.

Responsibilities include coordinating patient registration, scheduling, billing, ensuring regulatory compliance, and contributing to financial reporting, with emphasis on staffing, resource utilization, and performance

Qualifications

• Associate's degree in Healthcare Administration or related field with 3 years healthcare experience.
• Alternative: High School with 5 years healthcare experience and 3 years progressive admin work.
• Bachelor's degree in Healthcare/Admin preferred for advancement.

Responsibilities

• Assist in daily clinical practice operations under the Clinical Practice Administrator.
• Supervise front desk staff, billers/coders, and medical assistants for staffing efficiency.
• Oversee patient registration, scheduling, and billing processes for accuracy.
• Ensure compliance with applicable regulations and policies.
• Support quality assurance and patient satisfaction initiatives.
• Address patient complaints with swift, effective resolutions.
• Assist with financial management and report variances.
• Support admin in financial and operational reporting.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Flexibility

Education

Associate's degree in Healthcare Administration

Three years of healthcare experience

Alternative: High School + five years experience

Bachelor's degree (preferred)

Job description

Tufts Medicine seeks a Clinical Administration Manager to oversee daily administrative and operational functions of a clinical practice, support the Faculty Practice Administrator, supervise front-line staff, and maintain high standards of patient care and satisfaction.

Responsibilities include coordinating patient registration, scheduling, billing, ensuring regulatory compliance, and contributing to financial reporting, with emphasis on staffing, resource utilization, and performance