Clinical Operations Specialist II

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

University of Miami on the UHealth campus is seeking a full-time Clinical Business Operations Representative 2 to support daily clinical operations on site. The role handles reception, patient management, and records while resolving pre/post care issues with courtesy and professionalism.

The position involves reviewing patient information, triaging calls, and collaborating with physicians and staff to maintain service standards. Eligible for University benefits and career growth within UHealth.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Effective communication

Evenings/weekends flexibility

Data collection & analysis

Independent / team work

Commitment to values

Education

High school diploma or equivalent

Job description

University of Miami on the UHealth campus is seeking a full-time Clinical Business Operations Representative 2 to support daily clinical operations on site. The role handles reception, patient management, and records while resolving pre/post care issues with courtesy and professionalism.

The position involves reviewing patient information, triaging calls, and collaborating with physicians and staff to maintain service standards. Eligible for University benefits and career growth within UHealth.