Clinical Operations Lead: Patient Care & Data Integrity

umiami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Miami Health System is seeking a full-time Clinical Business Operations Specialist on the UHealth campus to lead the Clinical Business Operations Representatives and resolve complex pre- and post-care issues. The role combines administrative duties, receptionist tasks, and patient management with a focus on service excellence.

You will ensure accurate patient data, coordinate with physicians and staff, and maintain confidentiality while supporting efficient clinic operations

Qualifications

• Data entry with minimal errors.
• Effective oral and written communication.
• Ability to work evenings, nights, and weekends.
• Data collection, organization, and analysis.
• Ability to work independently or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arise.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Communication

Evenings/weekends

Data analysis

Independent work

Core values

Education

High school diploma or equivalent

Job description

The University of Miami Health System is seeking a full-time Clinical Business Operations Specialist on the UHealth campus to lead the Clinical Business Operations Representatives and resolve complex pre- and post-care issues. The role combines administrative duties, receptionist tasks, and patient management with a focus on service excellence.

You will ensure accurate patient data, coordinate with physicians and staff, and maintain confidentiality while supporting efficient clinic operations