Clinical Operations Specialist III

University of Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

The University of Miami Health System seeks a Full Time Clinical Business Operations Representative 3 to support the UHealth Campus. This role handles front-desk duties, triage calls, and patient record management, ensuring timely resolution of pre- and post-care issues and adherence to service standards.

Primary responsibilities include collecting demographic and insurance data, reviewing records for completeness, and coordinating with physicians and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Accurate data entry with minimal errors.
• Effective written and oral communication.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to collect, organize, and analyze data; maintain confidentiality.

Responsibilities

• Assist with pre- and post-care patient management and information gathering.
• Review patient records for completeness, including authorization and signatures.
• Answer and triage department calls; document messages in the proper software.
• Greet visitors and direct inquiries to the appropriate staff.
• Collaborate with colleagues to ensure smooth workflow of the practice.
• Provide coverage for coworkers as needed and communicate with physicians and managers.
• Maintain adherence to University policies and safeguard assets.

Skills

Data entry

Communication

Analytical skills

Team collaboration

Flexible hours

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Job description

The University of Miami Health System seeks a Full Time Clinical Business Operations Representative 3 to support the UHealth Campus. This role handles front-desk duties, triage calls, and patient record management, ensuring timely resolution of pre- and post-care issues and adherence to service standards.

Primary responsibilities include collecting demographic and insurance data, reviewing records for completeness, and coordinating with physicians and staff.