Clinical Ops Specialist — Patient Care & Scheduling

umiami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, tuition remission and

Job summary

The University of Miami/UHealth-University of Miami Health System in Miami seeks a Clinical Business Operations Representative 3 to support efficient clinical operations in the Surgery department. This full-time role handles administrative tasks, patient flow, and records management to ensure high-quality care.

You will interact with patients and staff, confirm appointments, collect demographics and insurance details, and maintain confidentiality while upholding service standards.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Effective communication

Adaptability

Team collaboration

Time management

Attention to detail

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth-University of Miami Health System in Miami seeks a Clinical Business Operations Representative 3 to support efficient clinical operations in the Surgery department. This full-time role handles administrative tasks, patient flow, and records management to ensure high-quality care.

You will interact with patients and staff, confirm appointments, collect demographics and insurance details, and maintain confidentiality while upholding service standards.