Clinical Operations Coordinator - Patient Care & Records

University of Miami; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Competitive salary

Job summary

The University of Miami in Plantation seeks a Full Time Clinical Business Operations Representative 3 to support pre and post care operations. You will perform reception, patient scheduling, data collection, and credentialing tasks while upholding service standards.

You will handle calls, greet patients, review records, coordinate with physicians, and ensure confidentiality. This role requires teamwork, attention to detail, and flexibility to cover evenings and weekends as needed.

Qualifications

• High school diploma or equivalent required.
• Strong data entry skills with minimal errors.
• Excellent written and verbal communication.
• Ability to work independently and in a team.
• Willingness to work evenings, nights, or weekends as needed.
• Ability to collect, organize, and analyze data.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers incoming calls, triages calls, directs calls, and documents messages.
• Greets visitors and callers and directs them to the appropriate employee.
• Works cooperatively with staff to ensure smooth operational flow.
• Provides coverage for co-workers when needed.
• Develops effective communication with physicians, managers, peers, trainees, and staff.
• Maintains confidentiality and adheres to policies.
• Facilitates pre-visit clinical records and related tasks.

Skills

Data entry

Communication

Independent / collaborative

Data analysis

Education

High school diploma or equivalent

Job description

The University of Miami in Plantation seeks a Full Time Clinical Business Operations Representative 3 to support pre and post care operations. You will perform reception, patient scheduling, data collection, and credentialing tasks while upholding service standards.

You will handle calls, greet patients, review records, coordinate with physicians, and ensure confidentiality. This role requires teamwork, attention to detail, and flexibility to cover evenings and weekends as needed.