Clinical Operations & Patient Experience Coordinator

Tufts Medicine; Norwood (MA); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine OBGYN in Norwood, MA seeks an Clinical Administrative Coordinator to support clinic operations, manage patient flow, and assist revenue cycles. The role focuses on delivering high-quality administrative services to clinicians and patients in a busy outpatient setting.

Responsibilities include scheduling, patient check-in, EMR data entry, insurance verification, and support for billing activities.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedule patient appointments, including follow-ups and labs.
• Assist with scheduling template creation and changes.
• Answer phones, triage calls, and respond to patient requests.
• Greet and check-in patients; verify demographics and insurance.
• Assist with revenue cycle clearance and insurance verification.
• Collect copayments.
• Prepare medical records and load information into EMR.
• Monitor patient flow and communicate delays to patients and providers.
• Assist with billing charge entry and reconciliation.
• Perform general office tasks: faxing, filing, mailing, ordering supplies, calendar management, mail distribution.
• Provide general clerical support to department physicians.
• Participate in performance improvement projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Confidentiality

Billing knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

Email literacy

Job description

Tufts Medicine OBGYN in Norwood, MA seeks an Clinical Administrative Coordinator to support clinic operations, manage patient flow, and assist revenue cycles. The role focuses on delivering high-quality administrative services to clinicians and patients in a busy outpatient setting.

Responsibilities include scheduling, patient check-in, EMR data entry, insurance verification, and support for billing activities.