Clinical Admin Coordinator: Scheduling & Revenue Support

Tufts Medicine; Medford (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine's Lawrence Memorial Hospital Neurology Clinic in Medford, MA seeks an administrative professional to support clinic operations and revenue cycle processes. You will coordinate patient appointments, manage registrations and documentation, and provide frontline patient communication in a busy, multi-provider setting.

The role emphasizes confidentiality, strong Microsoft Office skills, and the ability to juggle multiple tasks while delivering excellent patient service.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High school diploma

Tools

Microsoft Office

EMR system

Scheduling applications

Job description

Tufts Medicine's Lawrence Memorial Hospital Neurology Clinic in Medford, MA seeks an administrative professional to support clinic operations and revenue cycle processes. You will coordinate patient appointments, manage registrations and documentation, and provide frontline patient communication in a busy, multi-provider setting.

The role emphasizes confidentiality, strong Microsoft Office skills, and the ability to juggle multiple tasks while delivering excellent patient service.