Clinical Business Operations Representative 1 Full Time Bascom Palmer Eye Institute (Miami, FL)

University of Miami; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, is hiring a Clinical Business Operations Representative 1, Nursing Unit, in Miami, Florida. This role supports pre- and post-care operations, performing administrative tasks, managing patient flow, and ensuring records are complete and compliant.

You will assist patients professionally, answer calls, and maintain service standards across the unit. Core duties include coordinating patient demographics and insurance data, reviewing clinical

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Ability to maintain records and correspondence.
• Strong communication skills.
• Discretion with confidential information.

Responsibilities

• Assist in coordinating pre/post patient care activities.
• Collect and verify patient demographics and insurance information.
• Review clinical records for completeness and signatures.
• Answer incoming calls and triage messages; direct to appropriate staff.
• Greet visitors and guide them to the correct department or staff member.
• Maintain confidentiality and comply with department policies.

Skills

Record keeping

Communication

Problem solving

Microsoft Office

Education

High School diploma

Relevant experience

Tools

Microsoft Office

Job description

The University of Miami, Bascom Palmer Eye Institute has a full time opportunity for a Clinical Business Operations Representative 1, Nursing Unit, in Miami, Florida.

The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

• Education:High School Diploma or equivalent/relevant experience, certification or license
• Experience:No previous experience required
• Knowledge, Skills and Attitudes:Ability to accurately prepare and maintain records, files, reports and correspondence
• Ability to communicate effectively in both oral and written form
• Ability to recognize, analyze and solve a variety of problems
• Ability to process and handle confidential information with discretion
• Proficiency in computer software (i.e. Microsoft Office)

Job Status:Full timeEmployee Type:Staff

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.