Clinical Operations & Patient Access Specialist

University of Miami; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami/UHealth Primary Care Enterprise is hiring a Full Time Clinical Business Operations Representative 3 in North Miami. The role focuses on prompt resolution of pre- and post-care issues, handling basic administrative and receptionist duties, answering calls, managing patient information, and ensuring adherence to service standards.

The incumbent assists patients in a courteous, efficient manner and collaborates with care teams to facilitate smooth clinic operations and

Qualifications

• Strong written and verbal communication skills.
• Ability to collaborate with colleagues to support patient care workflows.
• Flexibility to learn new procedures, technologies, and protocols.

Responsibilities

• Assists with pre- and post-care processes to resolve issues in daily clinical operations.
• Answers incoming calls and manages patient information and records.
• Reviews patient records for completeness and accuracy, including authorizations.
• Greets visitors and directs them to the appropriate staff.
• Maintains confidentiality and adheres to policies and procedures.
• Provides coverage for coworkers as needed.
• Schedules and coordinates with physicians and care teams.

Skills

Communication

Teamwork

Learning Agility

Technical Proficiency

Education

High School Diploma or equivalent

Job description

The University of Miami/UHealth Primary Care Enterprise is hiring a Full Time Clinical Business Operations Representative 3 in North Miami. The role focuses on prompt resolution of pre- and post-care issues, handling basic administrative and receptionist duties, answering calls, managing patient information, and ensuring adherence to service standards.

The incumbent assists patients in a courteous, efficient manner and collaborates with care teams to facilitate smooth clinic operations and