Clinical Operations Specialist II | On-site in Boca Raton

University of Miami; Boca Raton (FL); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Tuition remission

Comprehensive benefits

Zusammenfassung

University of Miami is seeking a Clinical Business Operations Representative 2 for an on-site role in Boca Raton, FL. This full-time position supports pre- and post-care processes, handles patient scheduling, and ensures accurate records and efficient clinic operations.

The role requires strong data entry, communication skills, and the ability to work evenings or weekends. You will interact with patients, insurance information, and provider teams to maintain service standards and confidentiality.

Qualifikationen

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Commitment to the University’s core values.

Aufgaben

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Complete Durable Medical Equipment Request Forms
• Screen and transfer clinical in-basket messages
• Schedule peer-to-peer providers
• Confirm appointments prior to visit dates
• Update demographic information in UChart while taking calls/messages

Kenntnisse

Data entry

Communication

Data analysis

Evenings/weekends availability

Independent work

Ausbildung

High school diploma or equivalent

Jobbeschreibung

University of Miami is seeking a Clinical Business Operations Representative 2 for an on-site role in Boca Raton, FL. This full-time position supports pre- and post-care processes, handles patient scheduling, and ensures accurate records and efficient clinic operations.

The role requires strong data entry, communication skills, and the ability to work evenings or weekends. You will interact with patients, insurance information, and provider teams to maintain service standards and confidentiality.