Clinical Operations Associate I: Patient Care & Admin

umiami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

University of Miami/UHealth Department of Medicine seeks a Full Time Clinical Business Operations Representative 1 to support daily clinical operations on the UHealth Campus. The role focuses on resolving patient-care issues, handling administrative tasks, and ensuring precise data entry for demographics, insurance, and referrals.

Responsibilities include triaging calls, scheduling at JMH clinics, coordinating imaging and prior authorizations, and maintaining confidentiality in line with

Qualifications

• High school diploma or equivalent.
• Previous experience not required.
• Bilingual (English/Spanish) highly preferred.
• Previous customer service experience preferred.
• Knowledge, Skills and Attitudes: data entry, communication, data analysis, independent work, confidentiality.

Responsibilities

• Assist in managing expectations around pre and post patient care.
• Obtain or review patient demographic and insurance information.
• Review clinical records for completeness and accuracy.
• Answer incoming calls and document messages in the system.
• Schedule patient appointments and use Cerner EMR to check information.
• Coordinate with home health and pharmacies for documentation and results.
• Assist in scheduling imaging and prior authorizations for medications.
• Greet visitors and direct inquiries to the appropriate staff.
• Maintain accurate clinical records per hospital policy.

Skills

Data entry

Communication skills

Data analysis

Independent worker

Team collaboration

Education

High school diploma or equivalent

Tools

Cerner EMR

Job description

University of Miami/UHealth Department of Medicine seeks a Full Time Clinical Business Operations Representative 1 to support daily clinical operations on the UHealth Campus. The role focuses on resolving patient-care issues, handling administrative tasks, and ensuring precise data entry for demographics, insurance, and referrals.

Responsibilities include triaging calls, scheduling at JMH clinics, coordinating imaging and prior authorizations, and maintaining confidentiality in line with