Clinical Operations & Scheduling Coordinator

tuftsmedicine; United States; On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an experienced administrative support specialist to assist clinical providers and manage daily office operations. You will handle patient scheduling, billing, records, and front-desk duties to enhance the patient experience.

The role emphasizes multi-tasking, confidentiality, and strong communication. Proficiency with EMR systems and Microsoft Office is required. A bilingual candidate is preferred, with at least two years of related experience.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Customer service

Bilingual

Computer literacy

Scheduling apps

Billing knowledge

Confidential info

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR system

Job description

Tufts Medicine is seeking an experienced administrative support specialist to assist clinical providers and manage daily office operations. You will handle patient scheduling, billing, records, and front-desk duties to enhance the patient experience.

The role emphasizes multi-tasking, confidentiality, and strong communication. Proficiency with EMR systems and Microsoft Office is required. A bilingual candidate is preferred, with at least two years of related experience.