Clinical Operations Coordinator II

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

More benefits

Job summary

Mass General Brigham is seeking an experienced administrative professional for the Brigham and Women’s Hospital Spine division. You will manage calls, scheduling, and correspondence, while ensuring HIPAA compliance and accurate record-keeping.

Responsibilities include calendar coordination, referral processing, and supporting billing activities. The role requires healthcare experience, strong organization, and effective communication in a fast-paced environment.

Qualifications

• Bachelor's degree preferred; work experience required.
• Excellent organizational skills with attention to detail.
• 3–5 years experience in healthcare; leadership abilities.
• Knowledge of Medical Terminology.
• Proficiency with Windows, MS Outlook, Word and Excel.

Responsibilities

• Answer calls and screen inquiries; manage patient communications.
• Schedule and coordinate clinic visits and calendar management for physicians.
• Prepare and edit correspondence, gather information for billing and referrals.
• Assist with travel arrangements, expenses, and meeting logistics.
• Maintain confidential patient information and HIPAA compliance.
• Support clinic operations and special projects as needed.

Skills

Organizational skills

Prioritization

Communication skills

English proficiency

Medical terminology

Data entry

Telephone etiquette

Education

Bachelor's degree preferred

Tools

Epic

MS Outlook

MS Word

MS Excel

Job description

Mass General Brigham is seeking an experienced administrative professional for the Brigham and Women’s Hospital Spine division. You will manage calls, scheduling, and correspondence, while ensuring HIPAA compliance and accurate record-keeping.

Responsibilities include calendar coordination, referral processing, and supporting billing activities. The role requires healthcare experience, strong organization, and effective communication in a fast-paced environment.