Clinical Office Assistant I: Patient Services

Massachusetts General Hospital; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

The General Hospital Corporation in Boston is seeking an administrative/clerical professional to support clinical service operations under general supervision. You will perform routine tasks, schedule patient appointments, greet patients, and handle billing forms and records as part of day-to-day patient flow.

Onsite role at 275 Charles Street with a 40-hour workweek, typically daytime shifts. Prior healthcare office experience is valued, with a strong focus on accurate documentation and

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0–1 year preferred but required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May monitor patients in waiting room and respond to information needs.
• Assist in patient flow processes.

Skills

Office Suite

Phone system handling

Time management

Written communication

Education

High School Diploma or Equivalent

Job description

The General Hospital Corporation in Boston is seeking an administrative/clerical professional to support clinical service operations under general supervision. You will perform routine tasks, schedule patient appointments, greet patients, and handle billing forms and records as part of day-to-day patient flow.

Onsite role at 275 Charles Street with a 40-hour workweek, typically daytime shifts. Prior healthcare office experience is valued, with a strong focus on accurate documentation and