Practice Assistant I

Partner's Healthcare; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

The General Hospital Corporation is seeking an administrative associate to support clinical services at 275 Charles Street, Boston. You will handle scheduling, front-desk duties, and clerical tasks to ensure smooth patient visits.

Candidates should have a high school diploma and healthcare office experience 0-1 year; proficiency with Office Suite and strong communication skills are essential. This is an onsite, 40-hour-per-week role with daily patient interactions and routine billing and chart

Qualifications

• High School Diploma required.
• Healthcare office experience 0-1 year preferred.
• Proficient in Office Suite and basic clerical tasks.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service.
• Schedule patient appointments and maintain records.
• Greet and assist patients.
• Answer phones and route routine inquiries.
• File materials and print appointment schedules.
• Process patient billing forms and scan documents.
• Request patient medical records and lab results.
• Handle mail and faxes; type forms and memos.
• Support patient flow and onsite operations.

Skills

Office Suite

Phone system

Written communication

Reading comprehension

Time management

Organization

Customer service

Education

High School Diploma

Job description

Site

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials Experience

Experience healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 275 Charles StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $23.20/HourlyGrade 2

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.