Clinical Informatics & AI Policy Manager

CVS Health; North Carolina; Hybrid; USD 140,000 - 180,000; Full time

Job summary

CVS Health is seeking a Manager to lead enterprise clinical policy development, workflow standardization, and AI-enabled Epic tool assessments within a fast-growing health IT environment. You will bridge clinical operations, audit partners, Epic teams, and enterprise leadership to ensure policy clarity and standardized workflows across care settings.

You will guide policy implementation, governance, and ongoing evaluation while collaborating with diverse stakeholders to ensure patient safety,

Responsibilities

• Own the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards
• Translate clinical, operational, and regulatory requirements into clear, actionable EHR‑enabled policies across care settings
• Collaborate with stakeholders across care settings during policy development and maintenance to ensure content is accurate and applicable
• Partner with stakeholders to support workflow standardization initiatives and ensure policies reflect approved workflows, patient safety requirements, regulatory obligations, and operational needs
• Assess the impact of proposed workflow changes on enterprise policies and standards and recommend updates as needed
• Facilitate stakeholder alignment to ensure policies reflect approved workflows and can be implemented consistently
• Provide policy expertise during workflow redesign, implementation, and adoption activities to ensure alignment between clinical practice, Epic functionality, and enterprise standards
• Monitor and evaluate implemented workflow changes to ensure continued adherence to enterprise policy requirements
• Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and related technology platforms, including ambient documentation tools such as Abridge
• Define and apply evaluation framework addressing patient impact, safety, clinical quality, provider experience, privacy, and regulatory alignment
• Evaluate ROI, financial impact, productivity, utilization, and clinical outcomes
• Establish ongoing monitoring and feedback loops to validate value and identify opportunities for refinement
• Collaborate with clinical leaders, Quality & Safety, Patient Safety, and Epic analysts to align clinical intent with policy, audit, and technology execution
• Communicate status, risks, and decisions to leadership and stakeholders

Job description

CVS Health is seeking a Manager to lead enterprise clinical policy development, workflow standardization, and AI-enabled Epic tool assessments within a fast-growing health IT environment. You will bridge clinical operations, audit partners, Epic teams, and enterprise leadership to ensure policy clarity and standardized workflows across care settings.

You will guide policy implementation, governance, and ongoing evaluation while collaborating with diverse stakeholders to ensure patient safety,