Clinical Implementation Specialist

Cantata Health Solutions; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote-first culture

Performance-based bonuses

Equal opportunity employer

Job summary

Cantata Health Solutions, LLC is seeking a Clinical Implementation Specialist for a fully remote role. You will provide external client technical support during implementations of our healthcare software and hardware, configuring systems to meet user requirements and coordinating with the development team.

You will guide clinical workflows, test integrations, draft user requirements, and help manage project plans and risks.

Qualifications

• Clinical certification such as LCSW, LMSW, LMHC, or LPN.
• Bachelor’s degree that supports clinical expertise.
• 5 years of professional work experience in a behavioral healthcare environment with EHR experience.
• Ability to travel up to 25% as needed.

Responsibilities

• Work directly with clients as a clinical expert and essential project team member.
• Guide clients in system clinical workflows to meet and exceed requirements.
• Recommend appropriate system setup using clinical standards.
• Test software and integrations for implemented systems and solutions.
• Resolve issues requiring changes to applications and solutions.
• Develop test scripts for new software implementations.
• Collaborate with development to gather feedback and write user requirements.
• Define requirements for product changes with engineering.
• Contribute to project plans, milestones, and implementation timelines.
• Identify risks and develop mitigation plans with teams.
• Record all client communication and documentation in repositories.
• Test and troubleshoot final system implementations.
• Provide training and end-user support during and after implementation.

Skills

Clinical expertise

Project coordination

Analytical thinking

Communication skills

Travel readiness

Education

Bachelor's degree in a clinical field

Master's degree (preferred)

Job description

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

Job Description

This is a remote position.

Position Summary

The Clinical Implementation Specialist is responsible for providing external business clients with technical support with the implementation of their application software, software solutions, and hardware. The Clinical Implementation Specialist is also responsible for providing software configuration against defined user requirements and specifications. The Implementation Specialist works in partnership with the development team to ensure all application software and software solutions are implemented to meet business client and project expectations.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to the following:

• Work directly with clients as a clinical expert and an essential member of the project team
• Apply clinical knowledge and expertise to guide clients in the necessary system clinical workflow to satisfy and possibly exceed current requirements
• Use knowledge of clinical standards to recommend appropriate system set-up to clients
• Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions
• Resolve identified issues requiring changes to implemented software applications and solutions
• Develop scripts (test cases) for newly implemented software applications and solutions
• Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents
• Work closely with engineering resources to define requirements for product changes
• Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date
• Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams
• Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation
• Test and troubleshoot final system implementations
• Provide training and end-user support during and after the implementation process
• Other duties and/or projects as assigned
  

Requirements

Minimum Qualifications

• Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others.
  
• Bachelor’s degree that supports clinical expertise
  
• 5 years professional work experience in a behavioral healthcare environment, including in-depth experience using an EHR platform
  
• Strong working knowledge of Information Technology, software solutions, and software management systems
• Ability to travel up to 25% as needed
  

Preferred Qualifications

• Master's degree in a Clinical Profession
  

Knowledge, Skills, and Abilities

• Demonstrated ability to use effective and results-oriented problem solving and critical thinking skills; strong troubleshooting ability
  
• Demonstrated ability to use strong analytical skills
  
• Effective interpersonal and people skills
  
• Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under
  
• pressure
  
• Ability to anticipate issues and risk and work proactively to develop alternatives to meet project goals and objectives
  
• Strong and effective communication skills (verbal and written)
  
• Pays very close attention to detail
  
• Ability to work independently and within a team environment
  

Fully Remote Workforce

As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

Employee Recognition

Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.

Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

We are not able to offer visa sponsorships at this time.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.