Clinical Implementation Specialist

Zohorecruit; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonuses

Referral program

Job summary

Cantata Health Solutions, LLC is seeking a Clinical Implementation Specialist for a fully remote role. You will provide external client support for implementing application software, software solutions, and hardware, configuring systems to meet user requirements, and collaborating with the development team to ensure successful implementations.

Ideal candidates have clinical credentials, a strong background in behavioral healthcare, and experience with EHR platforms.

Qualifications

• Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others.
• Bachelor’s degree that supports clinical expertise.
• 5 years professional work experience in a behavioral healthcare environment, including in-depth experience using an EHR platform.
• Strong working knowledge of Information Technology, software solutions, and software management systems.
• Ability to travel up to 25% as needed.

Responsibilities

• Work directly with clients as a clinical expert and an essential member of the project team.
• Apply clinical knowledge and expertise to guide clients in the necessary system clinical workflow to satisfy and possibly exceed current requirements.
• Use knowledge of clinical standards to recommend appropriate system set-up to clients.
• Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions.
• Resolve identified issues requiring changes to implemented software applications and solutions.
• Develop scripts (test cases) for newly implemented software applications and solutions.
• Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents.
• Work closely with engineering resources to define requirements for product changes.
• Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date.
• Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams.
• Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation.
• Test and troubleshoot final system implementationsProvide training and end-user support during and after the implementation process.
• Other duties and/or projects as assigned.

Skills

Clinical problem solving

Analytical thinking

Interpersonal skills

Multitasking

Risk management

Communication (verbal/written)

Attention to detail

Team collaboration

Education

Bachelor's degree in related field

Master's degree (preferred)

Job description

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

Job Description

This is a remote position.

Position Summary

The Clinical Implementation Specialist is responsible for providing external business clients with technical support with the implementation of their application software, software solutions, and hardware. The Clinical Implementation Specialist is also responsible for providing software configuration against defined user requirements and specifications. The Implementation Specialist works in partnership with the development team to ensure all application software and software solutions are implemented to meet business client and project expectations.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to the following:

• Work directly with clients as a clinical expert and an essential member of the project team
• Apply clinical knowledge and expertise to guide clients in the necessary system clinical workflow to satisfy and possibly exceed current requirements
• Use knowledge of clinical standards to recommend appropriate system set-up to clients
• Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions
• Resolve identified issues requiring changes to implemented software applications and solutions
• Develop scripts (test cases) for newly implemented software applications and solutions
• Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents
• Work closely with engineering resources to define requirements for product changes
• Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date
• Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams
• Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation
• Test and troubleshoot final system implementationsProvide training and end-user support during and after the implementation process
• Other duties and/or projects as assigned

Requirements

Minimum Qualifications

• Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others.
• Bachelor’s degree that supports clinical expertise
• 5 years professional work experience in a behavioral healthcare environment, including in-depth experience using an EHR platform
• Strong working knowledge of Information Technology, software solutions, and software management systems
• Ability to travel up to 25% as needed

Preferred Qualifications

• Master's degree in a Clinical Profession

Knowledge, Skills, and Abilities

• Demonstrated ability to use effective and results-oriented problem solving and critical thinking skills; strong troubleshooting ability
• Demonstrated ability to use strong analytical skills
• Effective interpersonal and people skills
• Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under pressure
• Ability to anticipate issues and risk and work proactively to develop alternatives to meet project goals and objectives
• Strong and effective communication skills (verbal and written)
• Pays very close attention to detail
• Ability to work independently and within a team environment

Fully Remote Workforce

As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

Employee Recognition

Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.

Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.