Practice Management Implementation Specialist

Cantata Health Solutions, LLC; New York (NY); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Legal benefits

Disability Insurance

Life Insurance

Paid Time Off

Job summary

Cantata Health Solutions, LLC is seeking a Practice Management Implementation Specialist to support New York customers on a remote basis. You will gather requirements, write specs, and test scheduling, billing, clinical, and reporting features tailored to behavioral health providers.

Ideal candidates will document work thoroughly, move between customer needs and system requirements, and deliver successful implementation with strong testing and collaboration with development teams.

Qualifications

• Bachelor’s degree in Healthcare Administration, Behavioral Health, Information Systems, or related field (or equivalent).
• 3+ years in BA/QA/implementation or application-support for customer-facing software, preferably in behavioral health.
• Ability to translate detailed requirements into clear functional specifications.
• Strong testing discipline with evidence-based results.
• Ability to work in regulated environments with accuracy and documentation.

Responsibilities

• Support NY EHR requests through discovery, requirements, specification, testing, and delivery.
• Participate in discovery sessions and document current-state workflows and questions.
• Write functional specifications with business rules and edge cases.
• Perform software and integration testing on implemented solutions.
• Create and execute test cases across multiple scenarios with realistic data.
• Identify issues and drive changes to the software applications.
• Document defects clearly and drive closure.
• Verify data flow and mapping between EHR platforms.
• Collaborate with development to review customer feedback and requirements.
• Prepare customer-facing docs, user guides, and release notes.
• Deliver end-user training and ongoing support during implementation.
• Maintain the request log and provide status updates.
• Handle protected health information per HIPAA and policy.
• Travel up to 25% as needed.

Skills

Requirements gathering

Functional specifications

Testing discipline

Documentation

Communication with customers

Problem solving

Team collaboration

Healthcare workflows

Education

Bachelor’s degree

Job description

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

Job Description

This is a remote position.

The Practice Management Implementation Specialist plays a critical role in supporting our New York Customers. This includes gathering requirements, writing specifications, and testing scheduling, billing, clinical, and reporting features tailored to the unique needs of behavioral health providers. You will work closely with customers and the development team to ensure requests are captured accurately and delivered successfully.

This role is well suited for someone who works carefully within defined standards, documents work thoroughly, and can move steadily between customer needs, system requirements, and implementation follow-through.

Essential Duties and Responsibilities

• Support customer requests for NY EHRs through discovery, requirements gathering, specification, testing, and delivery.
  
• Participate in discovery sessions with customer stakeholders and document current-state workflows, requirements, and open questions.
  
• Write functional specifications for assigned features, including business rules, worked examples, and edge cases.
  
• Apply technical and operational knowledge to perform software and integration testing of implemented solutions.
  
• Build and execute test cases for newly implemented features, using realistic data across multiple scenarios.
  
• Resolve identified issues requiring changes to implemented software applications and solutions.
  
• Document defects and evidence clearly, and drive them to closure.
  
• Verify data flow and mapping between EHR platforms to confirm information transfers correctly.
  
• Work closely with the development team in gathering and reviewing customer feedback and requirements.
  
• Prepare customer-facing documentation, including user guides, quick-reference sheets, and release notes.
  
• Deliver end-user training and support during and after the implementation process.
  
• Maintain the request log and provide routine status updates to customers and internal stakeholders.
  
• Handle protected health information in accordance with HIPAA and company policy.
  
• Other duties and/or projects as assigned.
  
• Ability to travel up to 25% as needed.

Requirements

Minimum Qualifications

• Bachelor’s degree in Healthcare Administration, Behavioral Health, Information Systems, or related field (or equivalent experience).
  
• 3+ years of experience in a business analyst, QA analyst, implementation, or application-support role for customer-facing software,preferably in behavioral health or human services settings.
  
• Ability to gather detailed requirements and translate them into clear, structured functional specifications
  
• Strong testing discipline, including deriving test cases from requirements and documenting results with supporting evidence
  
• Comfort working within regulated environments that require accuracy, documentation, and adherence to established standards
  
• Ability to manage multiple requests and workstreams while maintaining follow-through and quality
  
• Clear written and verbal communication skills for customer sessions, internal coordination, documentation, and training
  
• Sound problem-solving skills with a practical, methodical approach to issue resolution
  
• Ability to work both independently and collaboratively with customers, developers, and internal stakeholders
  
• Strong understanding of healthcare workflows, revenue-cycle concepts, and front-office operations
  

Preferred Qualifications

• Experience with behavioral health EHR platforms.
  
• Working familiarity with New York behavioral-health programs and payment methodologies, including NY Medicaid, OMH/OASAS, APG, CCBHC PPS and OTP.
  
• Knowledge of HIPAA, 42 CFR Part 2, and other behavioral health compliance standards.
  
• Relevant certifications such as CBAP/CCBA, CSPO/CSM, PMP, or ISTQB/CSTE.
  

Fully Remote Workforce

As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

We offer medical, dental, and vision insurance; 40l(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off.

Employee Recognition

Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.

Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.