Pediatric Clinical Admin & Front Desk Coordinator (Weekdays)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 30,000 - 52,000; Full time

Job summary

The Clinical Customer Service Coordinator (CCSC) at Johns Hopkins Medicine reports to the Nurse Manager and serves as the initial contact point for patients, families, and staff in person or by phone. The role supports medical, nursing, and administrative teams by coordinating projects, overseeing front desk operations, and supervising clerical staff to meet unit goals.

Responsibilities include information exchange, data handling, and ensuring adherence to hospital guidelines and protocols while

Qualifications

• Associate's degree required.
• Proficiency in medical terminology and office procedures.
• 2-3 years of related experience preferred.
• Advanced computer skills including Word, PowerPoint, and spreadsheets.

Responsibilities

• Facilitate information exchange between patients, families, healthcare team and outside agencies.
• Coordinate, plan, develop, and implement assigned projects on the unit.
• Oversee front desk and administrative duties and supervise clerical staff.
• Input, retrieve, and communicate data from multiple sources as needed.

Skills

Customer service

Data management

Office management

Time management

Communication tools

Education

Associate's degree

Medical terminology

Tools

Word processing

PowerPoint

Spreadsheet software

Job description

The Clinical Customer Service Coordinator (CCSC) at Johns Hopkins Medicine reports to the Nurse Manager and serves as the initial contact point for patients, families, and staff in person or by phone. The role supports medical, nursing, and administrative teams by coordinating projects, overseeing front desk operations, and supervising clerical staff to meet unit goals.

Responsibilities include information exchange, data handling, and ensuring adherence to hospital guidelines and protocols while