Clinical Education Specialist – Surgical Devices

BD

Oakland (CA)

On-site

USD 105,000 - 168,000

Full time

14 days+

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Job summary

BD is seeking a Procedural Specialist to promote AR&R products through clinical support and education across a defined geographic area. The role involves educating physicians and hospital staff, coordinating training, and maintaining key customer relationships while reporting market trends.

Requires 3–5 years OR/procedural experience, credentialing, strong communication, and up to 80% travel. Home-based with extensive travel; must live near a major US airport and maintain driving credentials.

Qualifications

Associates or Bachelors degree preferred; or minimum of 6 years equivalent relevant work experience with High School diploma.
Minimum 3-5 years experience in the Operating Room or procedural areas (eg. ICU or PACU experience).
Surgical and procedure knowledge, adequate to support clinical cases.
Medical and surgical terminology; basic anatomy knowledge.
Current credentialing and / or certification in respective clinical discipline.
Advanced knowledge of surgery, and experience with general or plastic surgeons preferred.
Experience in the hernia space.
Ability to work in a face-paced environment.
Strong organizational and time management skills with the ability to maintain numerous priorities and meet established deadlines.
Self-motivated, takes on additional responsibilities, and manages priorities with minimal supervision.
Demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, Teams, OneNote), PowerBi, Salesforce (SFDC), and Showpad.
Ability to effectively communicate complex concepts to others through clear writing and speaking skills.
Ability to travel 60-80%, including multiple overnights.
Must possess and maintain a valid drivers’ license and a driving record satisfactory to the Company.
Must possess and maintain a criminal background satisfactory to BD.
Must be able to meet and maintain customer/medical facility access requirements, including regular or periodic drug screenings with a satisfactory result in accordance with the requirements of the customer/medical facility serviced.
Maintain vendor credentialing.

Responsibilities

Educate and train physicians, hospital personnel and hospital staff on technical matters relating to AR&R products through case support, conducting and/or coordinating one-on-one in-servicing, and/or available internal/external physician education training programs.
Coordinates with field sales, the logistics, timing, duration, strategy and execution of field level customer training and technical support of clinical cases.
Establishes and maintains relationships with customers (surgeons, PA’s, general surgery coordinator, OR manager, nurses, scrub techs), hospitals and physicians.
Obtains new users and applications for company products and services.
Observes and reports market trends which affect AR&R sales, service and product development.
Maintains relationships with the Region Manager, Territory Managers, ATMs and customers.
Represents BD in accordance with policies and procedures.
Processes customer complaints and returns in accordance with established procedures and policy.
Maintains company automobile and company property.
Complete and processes BDI reports including but not limited to: Procedural Specialist reports, expense reports, monthly product tracking reports and complaint reports in accordance with established procedures and policies.
Fulfills the duty of a Territory Manager in vacant territories and supports AR&R procedures as directed by the Regional Manager.
Other duties as required.