Clinical Data Integrity Manager - Billing & Operations

START Center for Cancer Research; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Life and disability

HSA/FSAs

Paid time off & flexible schedule

Job summary

The START Center for Cancer Research is seeking a Manager, Clinical Business Operations to join at our Grand Rapids, MI site. You will ensure the integrity of clinical activity data across CTMS (OnCore) and Filemaker, bridging EMR-to-CTMS translation and supporting accurate invoicing and revenue cycles.

Responsibilities include data quality oversight, discrepancy resolution, collaboration with nursing, pharmacy, and study administration, and pre-activation revenue cycle alignment to prevent

Qualifications

• Bachelor's degree or equivalent in business, healthcare administration, finance, or related field.
• Minimum 3 years in clinical research operations or healthcare revenue cycle.
• Working knowledge of CTMS (OnCore) and EDC platforms; familiarity with NetSuite.
• Ability to identify and resolve data discrepancies across systems.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Ensure clinical activity Data Integrity in CTMS (OnCore) and Filemaker; nursing/pharmacy own Aria/eDAR data.
• Bridge clinical documentation to billing systems; coordinate with staff for correct coding and charge mapping.
• Monitor data quality metrics and report findings to leadership on a defined cadence.
• Support pre-study activation revenue cycle activities to prevent billing errors.
• Serve as site resource for sponsor disputes and invoicing support; document corrections per SOPs.

Skills

CTMS OnCore knowledge

EDC familiarity

NetSuite knowledge

Data reconciliation

Communication skills

Attention to detail

Clinical-to-billing terminology

Regulated data environments

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field

Tools

OnCore CTMS

Aria EMR

eDAR

Filemaker

NetSuite

EDC platforms

Job description

The START Center for Cancer Research is seeking a Manager, Clinical Business Operations to join at our Grand Rapids, MI site. You will ensure the integrity of clinical activity data across CTMS (OnCore) and Filemaker, bridging EMR-to-CTMS translation and supporting accurate invoicing and revenue cycles.

Responsibilities include data quality oversight, discrepancy resolution, collaboration with nursing, pharmacy, and study administration, and pre-activation revenue cycle alignment to prevent