Clinical Data & Billing Operations Manager

The START Center for Cancer Research; Town of Grand Rapids (WI); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) retirement plan

Life and disability insurance

Health savings account

Paid time off

Flexible schedule

Remote work options

Job summary

The START Center for Cancer Research is seeking a Manager, Clinical Business Operations to ensure accurate clinical activity data across CTMS and Filemaker, bridging clinical documentation with billing systems and supporting revenue cycle at a site level.

The role requires coordinating with nursing, pharmacy, and study administration to resolve discrepancies, monitor KPI trends, and uphold governance for master data.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field; or equivalent combination of education and experience.
• Minimum 3 years of experience in clinical research operations, healthcare revenue cycle, or a combination of both.
• Working knowledge of CTMS (OnCore) and familiarity with EDC platforms and ERP systems (NetSuite).
• Ability to identify and resolve data discrepancies across multiple information systems.
• Strong written and verbal communication; translate clinical activity data into business-relevant information for non-clinical audiences.
• High accuracy and attention to detail; comfort with data reconciliation.

Responsibilities

• Ensure CTMS OnCore and Filemaker data entry is accurate and timely (primary responsibility).
• Bridge EMR-to-CTMS translation to ensure correct procedure coding and charge mapping.
• Maintain governance standards for master data management and data integrity.
• Monitor data quality metrics, error rates, and invoice rejection patterns; report trends to leadership.
• Investigate data discrepancies and document corrections per SOPs and change control procedures.
• Collaborate with revenue cycle, study administration, and site operations for pre-activation alignment.
• Support sponsor disputes with site activity data to confirm or correct invoicing.

Skills

Data integrity

Systems thinking

Cross-functional collaboration

Data reconciliation

KPI trending

Problem solving

Communication skills

Escalation & judgment

Education

Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field

Tools

OnCore CTMS

Aria EMR

eDAR

Filemaker

NetSuite

Job description

The START Center for Cancer Research is seeking a Manager, Clinical Business Operations to ensure accurate clinical activity data across CTMS and Filemaker, bridging clinical documentation with billing systems and supporting revenue cycle at a site level.

The role requires coordinating with nursing, pharmacy, and study administration to resolve discrepancies, monitor KPI trends, and uphold governance for master data.