Clinical Customer Service Rep - Medical PCU - 24 Hours/Week 7am-730pm

Johns Hopkins Medicine; Baltimore (MD); Sur place; USD 25 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Dependents

Earn up to $1,000 annually for Healthy

Employee Referral Program Bonus

Résumé du poste

Johns Hopkins Medicine is seeking a part-time Clinical Customer Service Representative to serve as the central point of contact on the care unit for patients, families, visitors and the health care team. This fast-paced role requires professional, friendly, and efficient performance.

The ideal candidate will have at least 6 months in healthcare or office setting, strong interpersonal skills, and the ability to learn Johns Hopkins systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsabilités

• Serve as central point of contact on the care unit for patients, families, and staff.
• Provide professional, friendly, and efficient daily service in a fast-paced environment.
• Assist with nursing and administrative staff to meet unit needs.
• Learn and use clinical and administrative systems and software.

Connaissances

Interpersonal skills

Customer service

Relationship building

Microsoft Word

PowerPoint

Excel

Formation

High School Diploma or equivalent

Outils

Microsoft Word

PowerPoint

Excel

Description du poste

Shift: Part Time/ 24 Hours/Days

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.”

What awaits you:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.