Medical Assistant - Concierge Practice

MyCare Medical Group; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

MyCare Medical is seeking a Concierge Program Medical Assistant to enhance the patient experience in New York. This full-time role combines clinical tasks with top-level service to create a warm environment for patients.

The ideal candidate has a medical assistant certificate or equivalent experience, and embodies a strong service-first mentality. Responsibilities include welcoming patients, assisting with medical procedures, and ensuring seamless communication within the healthcare team.

Qualifications

• 1+ year of hands-on patient-care experience or relevant training.
• Ability to anticipate patient needs and provide proactive support.
• Warm and polished communication skills.

Responsibilities

• Welcome and guide patients through their experience.
• Take vitals and perform various medical tasks accurately.
• Support providers during exams and procedures.

Skills

Patient-care experience

Communication

Attention to detail

Medical terminology knowledge

Bilingual English/Spanish

Education

Medical Assistant Certificate or equivalent experience

Job description

Overview

Concierge Program Medical Assistant – MyCare Medical – Concierge Division | Full-Time

Ready to deliver a hospitality-forward healthcare experience. This role blends clinical excellence with Ritz-Carlton-level service to anticipate patient needs and deliver a warm, seamless experience.

Responsibilities

• Welcome every patient like they are the most important person walking through the door.
• Anticipate needs before they’re spoken and provide proactive updates and follow-up.
• Guide patients through forms, history updates, and visit prep with warmth, patience, and discretion.
• Maintain urgency and grace to ensure patients feel informed and cared for.
• Convert every phone call and follow-up into a connection and reassurance.
• Champion programs like "Call Us First" so patients know where to turn.
• Partner with physicians, providers, pharmacists, and specialists to keep care coordinated and on time.
• Take vitals, vision screenings, and patient histories accurately in eClinicalWorks (eCW).
• Perform EKGs, spirometry, venipuncture, skin punctures, strep screens, glucometer checks, and lab work.
• Support providers during exams, injections, wound care, minor procedures, and more — within your scope.
• Relay provider orders, prep requisitions, process pharmacy requests, and flag urgent results promptly.
• Maintain daily charting, labs, prescriptions, and follow-ups for your assigned provider.

Qualifications

• Medical Assistant Certificate OR 1+ year of hands-on patient-care experience OR an equivalent mix of training and experience
• A genuine passion for hospitality, service, and making people feel cared for
• Warm, polished communication in person, on the phone, and in writing
• Attention to detail and the ability to anticipate needs
• Working knowledge of medical terminology, basic math, and safe venipuncture technique
• Bilingual English/Spanish is a big plus but not required

Why Join MyCare Concierge

We believe healthcare should feel welcoming rather than a waiting room. Join a team that values how care is delivered as much as what care is delivered. If you bring clinical skills and a service-first mindset, we’d love to meet you.