Clinical Concierge Medical Assistant: Patient Care

1012 Lehigh Valley Physician Group - Lehigh; Palmer Township (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Medical Assistant to serve as the first point of contact for patients and perform a blend of administrative, clerical, and clinical duties. This role supports care coordination, patient flow, and documentation in the EMR to ensure a seamless experience.

You will check-in/out patients, verify insurance, schedule visits, and assist providers with data collection, rooming, and basic exam support, including post-discharge follow-up.

Qualifications

• Specialized Medical Assistant diploma or LVPG trainee program completed.
• Strong multitasking, organizational and problem-solving skills.
• Proficiency in EMR systems, word processing and Excel.
• Excellent communication and interpersonal skills with professionalism.

Responsibilities

• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
• Verify insurance eligibility, collect payments (co-pays or self-pay), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Assist providers with the collection of patient information including reason for visit, health history, allergies and current medications.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort.
• Identify patient risks and communicate them to the provider.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Skills

Multitasking

Organizational skills

Problem-solving

Communication

Customer service

Education

Specialized Diploma as Medical Assistant or LVPG Medical Assistant Trainee course

Tools

EMR systems

Word processing

Excel

Job description

Lehigh Valley Health Network is seeking a Medical Assistant to serve as the first point of contact for patients and perform a blend of administrative, clerical, and clinical duties. This role supports care coordination, patient flow, and documentation in the EMR to ensure a seamless experience.

You will check-in/out patients, verify insurance, schedule visits, and assist providers with data collection, rooming, and basic exam support, including post-discharge follow-up.