Patient-Centric Clinical Concierge Medical Assistant

Lehigh Valley Hospital, Inc.; Easton (Northampton County); On-site; USD 32,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Medical Assistant to serve as the first point of contact and support clinical teams. The role blends administrative, clerical, and clinical duties to streamline patient flow, coordinate care, and uphold exceptional customer service.

The selected candidate will perform patient check-in/check-out, verify insurance, collect payments, assist providers, maintain EMR accuracy, and support rooming and specimen collection under provider orders.

Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.

Responsibilities

• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Handle patient inquiries.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider.
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Skills

Multitasking

Organizational skills

Problem-solving

EMR proficiency

Excel

Communication skills

Empathy

Customer service

Phone etiquette

Medical terminology

Education

Specialized Diploma in Medical Assisting

Associate’s Degree from a Medical Assistant Program

Job description

Lehigh Valley Health Network is seeking a Medical Assistant to serve as the first point of contact and support clinical teams. The role blends administrative, clerical, and clinical duties to streamline patient flow, coordinate care, and uphold exceptional customer service.

The selected candidate will perform patient check-in/check-out, verify insurance, collect payments, assist providers, maintain EMR accuracy, and support rooming and specimen collection under provider orders.