Clinical Concierge - Medical Assistant

Lehigh Valley Hospital, Inc.; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Medical Assistant to be the first point of contact for patients and provide essential administrative, clerical, and clinical support to ensure a seamless patient experience.

The role includes patient check-in/out, insurance verification, appointment scheduling, EMR maintenance, room preparation, specimen collection, and post-discharge follow-up to support care coordination and high-quality service.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities in a fast-paced healthcare environment.
• BLS - Basic Life Support from the American Heart Association.

Responsibilities

• Be professional and empathetic to build trust with patients and visitors.
• Coordinate patient check-in/check-out, verify insurance, collect payments, and process referrals.
• Schedule appointments and optimize clinic workflow.
• Handle patient inquiries and maintain EMR accuracy.
• Prepare exam rooms, stock supplies, and assist with specimen collection.
• Support clinicians during examinations and collect patient information for review.
• Complete follow-up calls to patients within 2–3 days post-discharge.

Skills

Multitasking

Organizational skills

Problem-solving

EMR proficiency

Excel

Communication

Interpersonal skills

Customer service

Phone etiquette

Clinical workflows knowledge

Basic patient care

BLS knowledge

Education

Specialized Diploma in Medical Assistant

Associate’s Degree in Medical Assistant Program

Tools

EMR systems

Microsoft Word

Microsoft Excel

Job description

Summary

Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Job Duties

• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Handle patient inquiries.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider.
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Minimum Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association

Preferred Qualifications

• Associate’s Degree from a Medical Assistant Program.
• 1 year customer service experience in a healthcare setting.
• CCMA - Certified Clinical Medical Assistant - National Healthcareer Association
• Upon Hire
• CMA - Certified Medical Assistant - American Association of Medical Assistants
• Upon Hire
• CMAC - Clinical Medical Assistant Certification - American Medical Certification Association
• Upon Hire
• MAC - Medical Assistant Certification - American Medical Certification Association
• Upon Hire
• NCMA - National Certified Medical Assistant - National Center for Competency Testing
• Upon Hire
• NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals
• Upon Hire
• RMA - Registered Medical Assistant - American Medical Technologists
• Upon Hire

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUYLehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.