Frontline Medical Assistant: Patient Concierge

1012 Lehigh Valley Physician Group - Lehigh; Palmerton (Carbon County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is seeking a Medical Assistant to serve as the first point of contact and to support a seamless patient experience at the Palmerton ExpressCare location. This role combines administrative, clerical, and clinical duties to optimize workflow and patient care coordination.

You will register patients, verify insurance, schedule appointments, maintain EMR accuracy, collect specimens, and assist providers within your scope.

Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association

Responsibilities

• Register and greet patients with professionalism and empathy.
• Coordinate and perform patient check-in/check-out, ensuring accurate information.
• Verify insurance eligibility, collect payments, and process referrals.
• Schedule appointments and optimize clinic workflow.
• Handle patient inquiries and maintain EMR accuracy.
• Maintain logs and quality control records.
• Collect patient data including vitals and anthropometrics as indicated.
• Assist providers with patient information collection and exam prep.
• Complete rooming process and support care delivery.
• Identify patient risks and communicate with the provider.
• Prepare exam rooms and ensure sanitization and stock.
• Collect lab specimens and complete requisitions.
• Administer medications and vaccinations per orders within scope.
• Support procedures and assist with examinations.
• Follow up with patients 2–3 days post-discharge.

Skills

Multitasking

EMR proficiency

Excel

Communication

Customer service

Medical terminology

BLS certification

Education

Medical Assistant Diploma

LVPG Medical Assistant Trainee

CCMA Certification

CMA Certification

CMAC Certification

MAC Certification

NCMA Certification

NRCMA Certification

RMA Certification

Job description

Lehigh Valley Health Network (LVHN) is seeking a Medical Assistant to serve as the first point of contact and to support a seamless patient experience at the Palmerton ExpressCare location. This role combines administrative, clerical, and clinical duties to optimize workflow and patient care coordination.

You will register patients, verify insurance, schedule appointments, maintain EMR accuracy, collect specimens, and assist providers within your scope.