Clinical Concierge MA — Full-Time Day Shift & Patient Care

Lehigh Valley Health Network, Inc.; East Stroudsburg (Monroe County); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Lehigh Valley Health Network (LVHN) is seeking a Clinical Concierge - Medical Assistant to be the first point of contact for patients and to provide a blend of administrative, clerical, and clinical support. You will help coordinate care, verify insurance, schedule visits, and assist with check-in/check-out to ensure a smooth patient experience.

In this role you will support providers and the clinical team, maintain EMR documentation, and help with specimen collection, vitals, and routine

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG MA Trainee completion.
• Strong multitasking, organizational and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities in a fast-paced healthcare environment.

Responsabilités

• Coordinate and perform patient check-in/check-out with accurate registration.
• Verify insurance eligibility and process co-pays or self-pay fees; handle referrals.
• Schedule appointments and optimize clinic workflow; answer inquiries.
• Maintain EMR accuracy and ensure documentation compliance.
• Prepare exam rooms and assist with medical examinations and procedures.
• Collect patient data including vitals and basic measurements; enter data accurately.
• Administer medications and vaccinations per orders within scope; assist procedures.
• Complete follow-up calls to patients within 2–3 days post-discharge.

Connaissances

Multitasking

Organizational skills

Problem-solving

Excellent communication

Empathy

Formation

Medical Assistant Diploma

LVPG MA Trainee completion

Outils

EMR systems

Word processing

Microsoft Excel

Description du poste

Lehigh Valley Health Network (LVHN) is seeking a Clinical Concierge - Medical Assistant to be the first point of contact for patients and to provide a blend of administrative, clerical, and clinical support. You will help coordinate care, verify insurance, schedule visits, and assist with check-in/check-out to ensure a smooth patient experience.

In this role you will support providers and the clinical team, maintain EMR documentation, and help with specimen collection, vitals, and routine