Clinical Care & Patient Support Specialist

Rhythmedix; Mount Laurel Township (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

RhythMedix is seeking a Customer Care Representative in Mount Laurel, NJ to support patients and clinical staff with timely service and accurate information. You will handle inbound calls, document patient records, and coordinate with billing and technicians to ensure a smooth patient experience.

The role emphasizes strong communication, reliability, and attention to detail, with daily responsibilities including data entry, issue resolution, and developing efficient clinical admin processes.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to work with technology and portals.
• Customer service experience preferred.

Responsibilities

• Managing patients time on service from baseline to EOS
• Checking to ensure new patients put on service have viable baselines
• Flipping patient study type if indicated by billing
• Entering accounts and notification changes after they are approved and any special instructions for the technicians
• Tracking/troubleshooting non-compliant patients/lead reversal, etc.
• Troubleshooting for potential monitor replacements
• Notifying practice of any delay/interruption in service or early discharge
• Informing billing of cancelled studies
• Handling any complaints and ensure the proper follow up is completed
• Properly documenting patient records
• Handling all inbound calls from patients on the toll-free line
• Help in developing efficiencies and new protocol for clinical admin department
• Handling Customer Service/portal emails
• Processing of report requests

Skills

Strong communication

Leadership abilities

Training skills

Comfortable with technology

Customer service experience

Education

High School diploma or equivalent

Job description

RhythMedix is seeking a Customer Care Representative in Mount Laurel, NJ to support patients and clinical staff with timely service and accurate information. You will handle inbound calls, document patient records, and coordinate with billing and technicians to ensure a smooth patient experience.

The role emphasizes strong communication, reliability, and attention to detail, with daily responsibilities including data entry, issue resolution, and developing efficient clinical admin processes.