Patient Operations Specialist

Medrhythms; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative team

Generous PTO

Downtown Portland office

Job summary

MedRhythms in Portland, OR is seeking an Operations Associate to support patients, providers, and internal teams from enrollment through fulfillment. You will ensure documentation accuracy, coordinate information requests, and help maintain timely processing of prescriptions while upholding privacy and compliance standards.

The role requires strong organization, clear communication, and familiarity with CRM systems; prior healthcare or pharma experience is a plus, and you will collaborate across

Qualifications

• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Google Suite or Microsoft Office; experience with CRM systems (e.g., Salesforce) a plus.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to learn quickly and adapt to the constantly shifting healthcare landscape.
• Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards.
• Experience with customer service software (e.g., Zendesk, Salesforce).
• Familiarity with digital therapeutics or medical devices.
• Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity.

Responsibilities

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation.
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
• Record all outreach attempts and communications in the Company’s CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships.

Skills

Organizational skills

Multitasking

Communication

Confidentiality

Adaptability

Healthcare experience

Customer support software

Digital health knowledge

Startup experience

Tools

Salesforce

Zendesk

Google Workspace

Microsoft Office

Job description

MedRhythms in Portland, OR is seeking an Operations Associate to support patients, providers, and internal teams from enrollment through fulfillment. You will ensure documentation accuracy, coordinate information requests, and help maintain timely processing of prescriptions while upholding privacy and compliance standards.

The role requires strong organization, clear communication, and familiarity with CRM systems; prior healthcare or pharma experience is a plus, and you will collaborate across