Customer Experience Specialist — B2B Support & Growth

Rhythm Healthcare LLC; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Benefits package

Job summary

Rhythm Healthcare LLC is seeking an experienced Customer Service Associate to deliver exceptional support across phone, email, and live chat in a fast-paced, B2B environment. You will address order details, pricing questions, and product information, while maintaining accurate CRM data and ensuring a positive customer experience.

The role emphasizes quick problem solving, clear communication, and collaboration with teammates to meet service goals, with standard office hours and a pay range of

Qualifications

• 3+ years of customer service or support experience, preferably B2B.
• Experience handling 70–100+ contacts per day via phone, email, or live chat.
• Strong verbal and written communication with solid problem-solving skills.
• Detail-oriented with accurate data entry and order processing.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

Skills

Customer service

Call center

Data entry

Excel

CRM systems

Verbal communication

Written communication

Time management

Tools

CRM/ERP systems

Microsoft Office

Job description

Rhythm Healthcare LLC is seeking an experienced Customer Service Associate to deliver exceptional support across phone, email, and live chat in a fast-paced, B2B environment. You will address order details, pricing questions, and product information, while maintaining accurate CRM data and ensuring a positive customer experience.

The role emphasizes quick problem solving, clear communication, and collaboration with teammates to meet service goals, with standard office hours and a pay range of