Customer Care Representative

Rhythmedix; Mount Laurel Township (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

RhythMedix is seeking a Customer Care Representative in Mount Laurel, NJ to support patients and clinical staff with timely service and accurate information. You will handle inbound calls, document patient records, and coordinate with billing and technicians to ensure a smooth patient experience.

The role emphasizes strong communication, reliability, and attention to detail, with daily responsibilities including data entry, issue resolution, and developing efficient clinical admin processes.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to work with technology and portals.
• Customer service experience preferred.

Responsibilities

• Managing patients time on service from baseline to EOS
• Checking to ensure new patients put on service have viable baselines
• Flipping patient study type if indicated by billing
• Entering accounts and notification changes after they are approved and any special instructions for the technicians
• Tracking/troubleshooting non-compliant patients/lead reversal, etc.
• Troubleshooting for potential monitor replacements
• Notifying practice of any delay/interruption in service or early discharge
• Informing billing of cancelled studies
• Handling any complaints and ensure the proper follow up is completed
• Properly documenting patient records
• Handling all inbound calls from patients on the toll-free line
• Help in developing efficiencies and new protocol for clinical admin department
• Handling Customer Service/portal emails
• Processing of report requests

Skills

Strong communication

Leadership abilities

Training skills

Comfortable with technology

Customer service experience

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Full Time Clerical Mount Laurel Township, NJ, US

6 days ago Requisition ID: 1003

RhythMedix is growing rapidly, and looking to add staff in key positions so we may continue to support our goal of providing improved clinical outcomes and customer service to our clients, resulting in excellent patient care and increased satisfaction.

Not only is RhythMedix innovative by offering the healthcare community leading edge diagnostics, but we are committed to providing outstanding service, support, and patient care. Our Cardiac Monitoring solutions use cellular networks to send real time medical data to a central monitoring center. Our RhythmStar mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.

RhythMedix is growing rapidly, and looking to add staff in key positions so we may continue to support our goal of providing improved clinical outcomes and customer service to our clients, resulting in excellent patient care and increased satisfaction.

Not only is RhythMedix innovative by offering the healthcare community leading edge diagnostics, but we are committed to providing outstanding service, support, and patient care. Our Cardiac Monitoring solutions use cellular networks to send real time medical data to a central monitoring center. Our RhythmStar mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.

We offer a competitive employment package as well as a great company culture that encourages both individual and team growth.

This is an exciting time to become a part of our team, as our company continues to grow!

Role and Responsibilities

• Managing patients time on service from baseline to EOS
• Checking to ensure new patients put on service have viable baselines
• Flipping patient study type if indicated by billing
• Entering accounts and notification changes after they are approved and any special instructions for the technicians
• Tracking/troubleshooting non-compliant patients/lead reversal, etc.
• Troubleshooting for potential monitor replacements
• Notifying practice of any delay/interruption in service or early discharge
• Informing billing of cancelled studies
• Handling any complaints and ensure the proper follow up is completed
• Properly documenting patient records
• Handling all inbound calls from patients on the toll-free line
• Help in developing efficiencies and new protocol for clinical admin department
• Handling Customer Service/portal emails
• Processing of report requests

Qualifications and Education Requirements

• High School diploma or equivalent

Preferred Skills

• Strong communication and interpersonal skills
• Strong leadership abilities
• Training skills preferred
• Comfortable with technology
• Customer service experience

Additional Notes

Employee must have reliable transportation to get to and from our location in Mt. Laurel, NJ.