Clinical Customer Service Associate - WICU

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus!

Job summary

The Johns Hopkins Hospital is seeking a Clinical Customer Service Associate for the Weinberg ICU (WICU). This full-time, night-shift role supports patients, families and staff, ensuring top-tier customer service in a fast-paced ICU environment.

Ideal candidates bring a high school diploma, at least 6 months in healthcare/office settings, and strong Microsoft Office skills. The position offers competitive benefits and a commitment to inclusive care.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and the health care team.
• Provide professional, friendly and efficient performance of daily duties in a fast-paced environment.
• Support Nursing and Administrative staff with information systems and daily tasks.
• Assist with routine unit operations while upholding Johns Hopkins policies.

Skills

Interpersonal skills

Customer service

Learn and adapt systems

Education

High School Diploma or equivalent

6 months in healthcare or office setting

Tools

Microsoft Word

Excel

PowerPoint

Job description

Requisition #:684091 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Evening Shift Employment Type:Full Time

Make it happen at Hopkins.

Clinical Customer Service Associate – WICU

Full time – Night shift – 40 hours

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

The Weinberg ICU (WICU) is a fast-paced, 20-bed Surgical ICU at Johns Hopkins Hospital. Our diverse patient population receives a wide range of complex surgeries, including—and not limited to—Surgical ENT, GI Surgery, Trauma, Orthopedic/Neuro-Spine procedures, and General Surgery. The team is composed of a multidisciplinary group of professionals, including Registered Nurses (RNs), Physicians, Nurse Practitioners, Patient Care Technicians, Support Staff, Respiratory Therapists, and Pharmacists. Together, they collaborate to deliver patient- and family-centered care of the highest quality. The WICU is proud to be recognized for its culture of teamwork, inclusivity, and excellence. In 2024, they received the AACN Gold Beacon Award for Excellence, the highest honor for nursing excellence, and they have also been awarded the Society of Critical Care Medicine’s Family-Centered Care Award, reflecting their commitment to supporting not only patients but their families as well.

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents.
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range

Minimum 18.27/hour - Maximum 21.20/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.