Clinical Assistant - Orthotics & Patient Care Liaison

Nemours-Children; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours-Children in Jacksonville, FL seeks a Clinical Assistant to coordinate patient scheduling, care messaging, and office support. This role requires teamwork, strong customer service, and attention to clinic flow.

The position emphasizes liaison work between O&P services and other clinical divisions, with duties including rooming patients and assisting lab personnel. A high school diploma is required with at least 3 months related experience and BLS within 3 months of hire.

Qualifications

• High school diploma required.
• Minimum of 3 months job related experience.
• Patient and customer service experience preferred.
• BLS from the American Heart Association must be completed within 3 months of hire.

Responsibilities

• Deliver excellent customer service to patients and families.
• Coordinate patient scheduling and communications.
• Serve as liaison between O&P services and clinical divisions.
• Check Epic messages and route appropriately.
• Assist with rooming patients and device delivery.
• Back up lab technicians and manage clinic flow.
• Maintain inventory and stock in the care areas.
• Support department leadership as needed.

Skills

Customer service

Team collaboration

Communication

Care coordination

Education

High school diploma

Job description

Nemours-Children in Jacksonville, FL seeks a Clinical Assistant to coordinate patient scheduling, care messaging, and office support. This role requires teamwork, strong customer service, and attention to clinic flow.

The position emphasizes liaison work between O&P services and other clinical divisions, with duties including rooming patients and assisting lab personnel. A high school diploma is required with at least 3 months related experience and BLS within 3 months of hire.