Clinical Assistant-Orthotics

Nemours-Children; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours-Children in Jacksonville, FL seeks a Clinical Assistant to coordinate patient scheduling, care messaging, and office support. This role requires teamwork, strong customer service, and attention to clinic flow.

The position emphasizes liaison work between O&P services and other clinical divisions, with duties including rooming patients and assisting lab personnel. A high school diploma is required with at least 3 months related experience and BLS within 3 months of hire.

Qualifications

• High school diploma required.
• Minimum of 3 months job related experience.
• Patient and customer service experience preferred.
• BLS from the American Heart Association must be completed within 3 months of hire.

Responsibilities

• Deliver excellent customer service to patients and families.
• Coordinate patient scheduling and communications.
• Serve as liaison between O&P services and clinical divisions.
• Check Epic messages and route appropriately.
• Assist with rooming patients and device delivery.
• Back up lab technicians and manage clinic flow.
• Maintain inventory and stock in the care areas.
• Support department leadership as needed.

Skills

Customer service

Team collaboration

Communication

Care coordination

Education

High school diploma

Job description

Nemours is seeking a Clinical Assistant to join our team in Jacksonville, FL.

The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the O and P department.

Essential Functions

• Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care.


• Act as a liaison between O&P services and other clinical divisions.


• Keep parents, patients, and associates informed of care plan & schedule of services


• Scheduling of patients through phone conversations, app messages and email.


• Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.


• Track and keep updated with divisional huddles.


• Transports materials/products for patient care throughout the facility.


• Keep all rooms properly stocked and inform team of inventory shortages in supplies so we can order appropriately when needed.


• Acts as a backup for the lab technicians.


• Ability to assess and manage clinic flow.


• Rooming patients and device delivery


• Function well within a team or individually.


• All other duties as assigned by director or department leadership

Requirements

High school diploma required

Minimum of 3 months job related experience

Patient and customer service experience preferred

BLS from the American Heart Association must be required within 3 months of hire