Clinical Assistant-Orthotics

Nemours Children's Health; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Nemours Children's Health in Jacksonville, FL is seeking a Clinical Assistant to support patient scheduling, care messaging, authorizations and other clinical office tasks. The role serves as a key liaison between patients, families, and the care team in the O and P department and collaborates with staff to ensure smooth clinic operations.

The ideal candidate has strong patient service experience, is able to manage multiple tasks, and can work effectively within a team or independently.

Qualifications

• High school diploma required.
• Minimum of 3 months job-related experience preferred.
• BLS from the American Heart Association must be completed within 3 months of hire.

Responsibilities

• Deliver excellent customer service to patients and families and coordinate with care providers.
• Act as liaison between O&P services and other clinical divisions.
• Schedule patient appointments via phone, app messages, and email; inform care teams of updates.
• Monitor Epic messages and route appropriately, using critical thinking to support patient goals.
• Assist with rooming patients and device delivery; support lab staff as needed.
• Maintain stocked rooms and communicate inventory needs to prevent shortages.

Skills

Customer service

Scheduling

Communication

Education

High school diploma

Tools

Epic EMR

Job description

Job Description

Nemours is seeking a Clinical Assistant to join our team in Jacksonville, FL. The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the O and P department.

Essential Functions

• Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care.
• Act as a liaison between O&P services and other clinical divisions.
• Keep parents, patients, and associates informed of care plan & schedule of services
• Scheduling of patients through phone conversations, app messages and email.
• Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.
• Track and keep updated with divisional huddles.
• Transports materials/products for patient care throughout the facility.
• Keep all rooms properly stocked and inform team of inventory shortages in supplies so we can order appropriately when needed.
• Acts as a backup for the lab technicians.
• Ability to assess and manage clinic flow.
• Rooming patients and device delivery
• Function well within a team or individually.
• All other duties as assigned by director or department leadership

Requirements

High school diploma required

Minimum Of 3 Months Job Related Experience

Patient and customer service experience preferred

BLS from the American Heart Association must be required within 3 months of hire

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org .