Clinical Assistant-Orthotics

The Nemours Foundation; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

The Nemours Foundation in Jacksonville, FL is seeking a Clinical Assistant to serve as a key liaison among patients, families, providers, and care teams. The role focuses on coordinating scheduling, care messaging, and authorizations while supporting the O&P department and other staff.

Qualified candidates will have a high school diploma, at least 3 months of related experience, and BLS certification within 3 months of hire.

Qualifications

• High school diploma required.
• Minimum of 3 months job-related experience.
• Patient and customer service experience preferred.
• BLS from the American Heart Association must be completed within 3 months of hire.

Responsibilities

• Coordinate patient scheduling via phone, app messages, and email.
• Serve as liaison among patient/family, provider, and care team.
• Support authorization processes and care messaging.
• Cross-cover with O&P staff and act as a resource.
• Assist with rooming patients and device delivery; manage clinic flow.
• Maintain stocked rooms and inventory; transport materials as needed.
• Backup for lab technicians when needed.

Skills

Customer service

Scheduling coordination

Teamwork

Communication

Education

High school diploma

Tools

Epic

Job description

Nemours is seeking a Clinical Assistant to join our team in Jacksonville, FL.

The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the O&P department.

Essential Functions

• Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care.
• Act as a liaison between O&P services and other clinical divisions.
• Keep parents, patients, and associates informed of care plan & schedule of services
• Scheduling of patients through phone conversations, app messages and email.
• Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.
• Track and keep updated with divisional huddles.
• Transports materials/products for patient care throughout the facility.
• Keep all rooms properly stocked and inform team of inventory shortages in supplies so we can order appropriately when needed.
• Acts as a backup for the lab technicians.
• Ability to assess and manage clinic flow.
• Rooming patients and device delivery
• Function well within a team or individually.
• All other duties as assigned by director or department leadership

Requirements

High school diploma required

Minimum of 3 months job related experience

Patient and customer service experience preferred

BLS from the American Heart Association must be required within 3 months of hire