Clinical Applications Specialist I — Lab Workflow & Training Lead

Sysmex America, Inc; Portland (ME); On-site; USD 60,200 - 100,100; Full time

Benefits offered by this job

Health insurance

Annual incentive bonus

Paid time off

Job summary

Sysmex America, Inc. is seeking a Clinical Applications Specialist I to support instrument and middleware integration at customer sites.

The role combines laboratory expertise with IT knowledge to implement solutions from order to go-live in the laboratory environment. The CAS will train customers, troubleshoot performance issues, and act as a technical consultant to drive customer satisfaction and sales objectives.

Qualifications

• Bachelor's or higher with hematology experience and relevant certifications.
• Active ASCP or CLS certification required.
• Strong written and oral communications skills.
• Experience with LIS, HIS or WAM preferred.
• Supervisory experience desirable.
• Solid CLIA/COLA experience required.
• Ability to analyze, problem solve and evaluate technical/IT data.

Responsibilities

• Implement Sysmex instruments, middleware, and reagents into customer sites. Plan implementation with customers and ensure regulatory/validation requirements are met.
• Troubleshoot reagent, middleware or instrument performance and provide solutions to improve customer self-sufficiency.
• Develop and deliver training programs/workshops for customers and Technical Services.
• Manage time, territory, and accounts; document activity; drive process improvements and customer satisfaction.
• Provide technical information to management and peers; support sales objectives.
• Provide pre-sale and post-sale support including technical presentations and demos.
• Manage company assets and expenses within guidelines.
• Other duties as assigned.
• This role requires extensive interpersonal contact and professional conduct under pressure.

Skills

Hematology expertise

Interpersonal skills

Presentation skills

Problem solving

Communication skills

Education

Bachelor's degree + 3-5 years experience

Associate's degree + Medical Technologist degree + 10+ years hematology experience

Tools

LIS

HIS

WAM

Job description

Sysmex America, Inc. is seeking a Clinical Applications Specialist I to support instrument and middleware integration at customer sites.

The role combines laboratory expertise with IT knowledge to implement solutions from order to go-live in the laboratory environment. The CAS will train customers, troubleshoot performance issues, and act as a technical consultant to drive customer satisfaction and sales objectives.